Namaste and Welcome to Dr. AC Your prescription for comfort. If you continue to browse and use our app/website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Dr. AC relationship with you in relation to this app/website and the Service (as described below)

In the event there is a conflict between the terms and conditions specified herein and the provisions of any other document executed between the parties hereto, the terms and conditions specified herein would prevail.

Users Eligibility

User(s) means any individual or business entity/organization , uses and has the right to use the Services provided by Dr. AC The Services provided by Dr. AC is a technology based service which enables the hiring of AC technicians by customers for Air conditioning services through the internet and / or mobile telecommunications devices. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user(s) must not be a minor as per Indian Law; i. e. user(s) must be at least 18 years of age to be eligible to use our Services.

Dr. AC advises its users that while accessing the web site, they must follow/abide by the related laws. Dr. AC is not responsible for the possible consequences caused by your behavior during use of web site. Dr. AC may, in its sole discretion, refuse the service to anyone at any time.

Users Agreement

This agreement applies to user(s) if user(s) are visitors, registered - free or paid user(s) who access the web site for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes.

This agreement applies to all Dr. AC Services offered on the web site, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s).In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.

Amendment to users Agreement

Dr. AC may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms. User(s) shall also be bound by any amendment made in any policy or agreement from time to time, referred to in this Terms of Service.

Intellectual Property Rights

Dr. AC is the sole owner or lawful licensee of all the rights to the web site and its content. Web site content means its design, layout, text, images, graphics, sound, video etc. The web site content embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the web site and its content shall remain with Dr. AC, its affiliates or licensor's of Dr. AC content, as the case may be.

All rights, not otherwise claimed under this agreement or by Dr. AC are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. Dr. AC does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "content") contained on, distributed through, or linked, downloaded or accessed from any of the Services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.

We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this web site is provided "AS IS " with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall Dr. AC be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.

Dr. AC reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the app/website.

Trademark

All related icons and logos are registered trademarks or trademarks or service marks of Dr. AC in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

Copyright

All content on this web site is the copyright of Dr. AC except the third party content and link to third party web sites on our app/website.

Systematic retrieval of Dr. AC content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from Dr. AC is prohibited.

In addition, use of the content for any purpose not expressly permitted in this Agreement is prohibited and may invite legal action. As a condition of your access to and use of Dr. AC's Services, you agree that you will not use

the web site service to infringe the intellectual property rights of others in any way. Dr. AC reserves the right to terminate the account of a user(s) upon any infringement of the rights of others in conjunction with use of the Dr. AC service, or if Dr. AC believes that user(s) conduct is harmful to the interests of Dr. AC, its affiliates, or other users, or for any other reason in Dr. AC's sole discretion, with or without cause. You shall be liable to indemnify Dr. AC for any losses or expenses incurred by Dr. AC due to any infringement of intellectual property rights owned by Dr. AC without prejudicing Dr. AC’s right to bring any legal action against you.

Termination

Most content and some of the features on the web site are made available to visitors free of charge. However, Dr. AC reserves the right to terminate access to certain areas or features of the web site at any time for any reason, with or without notice. Dr. AC also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of Dr. AC and/or other visitors to the web site. Dr. AC reserves the right to limit, deny or create different access to the web site and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.

Terms and condition for use of our service

The following Terms & Conditions shall apply to customers utilizing the Services offered by the Company for the hiring of AC Technicians:

The customer shall pay fees of services (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the AC Services.

The customer agrees and accepts that the use of the Services provided by the Company is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied.

The customer shall ensure that he/she will not indulge in any of the following activities while availing the service:

  • All attempts will be made to attend the call as per the Scheduled time, however it is understood under exceptional circumstances there could be reasonable delays.
  • While attending any service call booked by the Customer, if any spare part(s) need(s) replacement, an estimate will be submitted towards the cost of spares.

On approval of the estimate by the customer, the technician will try to procure the parts for rectification. The actual cost of spares may vary a little from the estimate due to price changes frequently effected by brands.

  • Company shall not be held responsible for any loss of entertainment/business or any other consequential loss however arising due to non-availability of parts or delays due to reasons beyond its control.
  • In case the product needs to be transported to the service center for compressor replacement/Gas charging/Major repairs, etc. the cost of transportation will be charged extra. An estimate of the transportation cost will be advised to the customer and upon his approval the matter will be progressed.
  • Dr. AC offers only repair of products and does not guarantee/warranty against performance of the set as per the original design/specifications.
  • Dr. AC shall not be liable for any personal injury or loss/damage to any property caused as a result of equipment failure /Breakdown/Accident/Lightning/Fire/High Voltage/Electrical short circuit/Electrical leakage, defects due to earth connections or any other similar occurrence due to events/circumstances beyond the direct control of Dr. AC
  • Customer is requested to fully understand the terms & conditions before placing the order.
  • Any disputes shall be subject to Mumbai jurisdiction.

The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.doctorac.in on the date that Company may indicate that such addition, variation or amendment is to come into effect.,

All the calls made to the Company's call center are recorded by the Company for quality and training purposes. In the event You place a query on our app/website including query with respect to our Services, applicable fees or terms of Service, You hereby expressly agree to consent to receive our responses, whether by way of telephonic calls or electronic mail, to such query and all related information with respect to our Services. For removal of doubts, related information shall include without limitation any marketing and/or commercial information. You understand and agree that such information shall in no event qualify as unsolicited commercial communication under the Telecom Unsolicited Commercial Communications Regulations, 2007 and/or due to disclosure of such information, our telephone numbers shall not qualify to be registered under the 'National Do Not Call. Dr.

Register' or the 'Private Do Not Call Register' in accordance with the Telecom Unsolicited Commercial Communications Regulations, 2007 or any other applicable law.

Know your customer obligations

You agree to provide us with complete and accurate information informed to you by us from time to time.

By providing KYC we mean know your customer. Wherein you are required to upload your proof of identity documents such as address proof, Identification proof, photo etc. The KYC may be available at another location, indicated from time to time.

Cancellation Policy:All cancellations made 15 mins after the booking will incur a cancellation fee of Rs. 50/- applicable after technician allocation in a day will temporarily block your account for a period of 24 hours. Your account will be activated automatically post that. Figures are subject to change.

Confidentiality

User(s) shall not disclose any information received under the contract of service with Dr. AC to any third party. Access to any information which pertains to business of Dr. AC shall be kept confidential to the extent it might adversely impact Dr. AC’s business. User(s) shall be liable to indemnify Dr. AC against any loss of business or reputation due to the act of the user(s).

Disclaimer

All Technicians registered with the Company are continuously tracked using mobile technology for security reasons only.

The Company have right to use the customer contact information for its own marketing purposes. The Company may send regular updates through SMS/EMAILS/CALLS on mobile numbers and the email id registered through a third party platform.

The courts of Mumbai, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the Services offered by Company or the agreement or arrangement between Company and the Customer.

Dr.AC Wallet Info

Please find Dr. AC wallet related FAQs and terms & conditions

The information contained in this website is for general information purposes only. The information is provided by Dr. AC and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Dr. AC. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the portal up and running smoothly. However, Dr. AC takes no responsibility for, and will not be liable for, the portal being temporarily unavailable due to technical issues beyond our control.

Know your customer obligations

You agree to provide us with complete and accurate information at the Company Info Page, KYC Page and such other URLs as informed to you by us from time to time.

By “KYC Page” we mean our know your customer page wherein you are required to upload your proof of identity documents such as address proof, your incorporation certificate, etc. The KYC Page may be available at another location, indicated from time to time.